I have a record whose email went invalid. I have since fixed to the correct email, how do I reverse the fact that it's invalid? Do I have to create a new record and merge the history? Thanks!
Hi Steph, here's what you do:
If you have one lead:
If you have a bunch of leads:
Let me know if that works.
That worked, thanks so much!
Dory Viscogliosi, Stijn Heijthuijsen -
Would you recommend adding a flow step to write the email address to NULL if the email address is discovered to be invalid?
Data Value Changes: Email Invalid = true
Change Data Value: Email Address = NULL
I don't, because sometimes our team can easily spot an issue in the email address so I'd rather it still exist in Marketo/SFDC. It's totally personal preference.
Good Point! Thank you
Hey Steph, it's also helpful if you create a triggered campaign that will uncheck email invalid if the email address changes -- so that you don't have to remember to update this manually.
Trigger: Data Value Changes - Email address
Filter: Email invalid = TRUE
Change Data Value - Email Invalid > False
I've created a trigger to fix, thanks so much Dory!
Retrieving data ...