AnsweredAssumed Answered

Web page visit on Activity Log not showing

Question asked by 9ecdaf359254cd3cd332630d42606cdbbd8338cd on Oct 9, 2015
Latest reply on May 4, 2017 by Grégoire Michel

Why isn’t the web page where an email takes a lead showing up on their Activity Log? I thought it was just because the user's cookies were turned off, but even with internal testing we find that sometimes the webpage that is visited is not recorded in the Activity Log (and cookies are definitely on for those test leads, as they appear in some record's Activity Log).


What else should I be checking into setting-wise to make sure this is being recorded?


It's currently like we can see that someone was delivered an email, opened the email, clicked on the email, and then filled out a form. But if we run reports on who visited that page (where the form lives), nothing is showing up b/c it is not being recorded in the Activity Log.


Thanks for the help.