1 Reply Latest reply on Dec 15, 2015 3:27 AM by Alok Ramsisaria

    RTP Dialog Box - Prevent Display for Return Visitors

    Rob Fertal

      Hi - We have an RTP Dialog Box with an embedded Form. 

      If a visitor completes the form (interacts with the dialog box), I do not want the dialog box to show up again if that same visitor returns.  I do not see any sort of setting for this. 

      And / Or

      How can I include something like a "Don't show me this again" checkbox.  An example of this can be seen on this Marketo page:  https://nation.marketo.com/welcome

      Thank you in advance for any help with this.


        • Re: RTP Dialog Box - Prevent Display for Return Visitors
          Alok Ramsisaria

          Hello Rob,

          You can have the RTI dialog pop-up not showing for the known users(cookied users) by the use of custom JavaScripting. Everytime a new user will interact with the form in the dialog box, and then visit the same page(where the form box is embedded), the dialog box will be hidden, and there will a clickable link say 'not known user' in place of the dialog box. If the user is not known, he/she can click the link which will delete the cookie of the old user and reload the page with the RTI dialog box showing up. After this when the new user will fill and submit the form, a cookie will be created for that user and he/she will become a known user.

          Such is an example of 'Not You?' functionality of Marketo Form: refer to this link: https://docs.marketo.com/display/public/DOCS/Show+Custom+HTML+Form+for+Known+Leads. And the above described scenario can be set up with custom javascript code.