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Marketo has improved the Outlook plugin. A couple of things to note:
- requires licenses to be issued to each user
- requires setup at the user's computer
- needs training
- yes, it works well
- yes, it records Sales Email data into Marketo for the leads.
- I believe only the first email address is used to record the data in case there are multiple people on the lead record.
- yes, I would tend to use this to replace other tools because it will lower costs.
- yes, sales may complain a bit during the transition.