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Sending an alert from "Lead" email

Question asked by Vlada Prasolova on Oct 7, 2015
Latest reply on Oct 9, 2015 by Vlada Prasolova

we're trying to set up a feedback form on our website, upon filling which marketo will send an alert to our support mailbox, connected to Zendesk

is there a way to set up such an alert so that the "from" email will be the email of that exact person who had submitted a form?

this is crucial for further discussion managed via Zendesk - if QA engineer "replies" to the original email, it should than go straight to user's mailbox