2 of 2 people found this helpful
I am not sure if this would work (if you would be allowed to send an email like that), but I know you definitely can use tokens in the sender details on an email, so you could in theory put the "lead email address" into the from email and it will populate with the lead that the email is about (below is an example)
Let me know if this works?
1 of 1 people found this helpful
this should work but the deliverability will not be that good (the email sender domain address being different from the email server SPF)
SPF won't be a problem because you aren't changing the envelope sender. Whether you send from the default @mktomail.com or have a branded sender on your Mkto subscription, changing the From: header alone won't affect SPF.
That said, if ZenDesk is *looking* at the envelope sender, you won't get what you want.
i thought about email token but i wondered where I would need to add ?leadId=<> to make sure it's that exact same email.
i will test it on Monday and see if it works