5 Replies Latest reply on Sep 29, 2015 8:52 AM by John Clark

    Alert Email

    Conway Taylor

      How do I prevent my Alert E-mail from going to my prospect who fills out a form?

       

      I filled out a test form and the bottom of the-mail that I received said that the email was also sent  to me (the individual who filled out the form) I just want my sales person to get the alert not the individual who fills out the form.

       

      Also is there a token that can differentiate which form is filled out? Or will I need to create a seperate alert e-mail for each form?

       

        • Re: Alert Email
          John Clark

          Hi Taylor,

           

          The alert email isn't actually going to them.  There is just a token on the instance footer that populates with their name because they're the one that triggered the alert.

           

          As long as you're using the Send Alert flow step with your own email address, then there's no worry that the lead is actually getting the email.

           

          John

          2 of 2 people found this helpful
            • Re: Alert Email
              Conway Taylor

              Thanks John!

               

              Even though it says this e-mail was sent to them? I am just confused why it says that at the bottom of the e-mail

               




              Marketo Alert Information

              Lead: Peter
              Bill


              Campaign: Website Forms.-Form is Filled Out-

              Time: Sep 29, 2015 04:31 am PDT



              This email
              was sent to peter@peterabill.com. If
              you no longer wish to receive these emails you may unsubscribe
              at any time.

                • Re: Alert Email
                  John Clark

                  It's part of your instance's unsubscribe footer, which you can see in Admin > Email.

                   

                  The token {{lead.Email Address}} is part of that footer, and it will populate with the email address of whatever lead triggers the Send Alert flow step.  It would do the same thing for Send Email flow steps, which is how you would send the email directly to the lead.

                   

                  The footer can be modified to say whatever you want, and that token, or any others you choose to add, will always populate with the information for whoever triggers the flow step. You could change it to (This email was sent to {{lead.email address}}, who just finished lunch), but that doesn't mean they actually just finished lunch, anymore than the footer means they were actually sent the email.

                   

                  John

                  1 of 1 people found this helpful