5 Replies Latest reply on Sep 29, 2015 8:52 AM by John Clark

    Alert Email

      How do I prevent my Alert E-mail from going to my prospect who fills out a form?

       

      I filled out a test form and the bottom of the-mail that I received said that the email was also sent  to me (the individual who filled out the form) I just want my sales person to get the alert not the individual who fills out the form.

       

      Also is there a token that can differentiate which form is filled out? Or will I need to create a seperate alert e-mail for each form?

       

        • Re: Alert Email
          John Clark

          Hi Taylor,

           

          The alert email isn't actually going to them.  There is just a token on the instance footer that populates with their name because they're the one that triggered the alert.

           

          As long as you're using the Send Alert flow step with your own email address, then there's no worry that the lead is actually getting the email.

           

          John

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