AnsweredAssumed Answered

Marketo mails being blocked by receiver's mail server

Question asked by 203f13c1e76da9bf5855acaa9f378a035b9b6fe7 on Sep 27, 2015
Latest reply on Sep 29, 2015 by 203f13c1e76da9bf5855acaa9f378a035b9b6fe7

Hi,

 

We came across a specific customer where all the leads from that customer were marked in marketo as having received our emails but in reality when we check with the customers, none of they seemed to have seen the mail in their inbox despite marketo indicating that the emails were delivered. Upon further checking, none of them are flagged as having opened or clicked the mails in marketo so the mail was probably blocked somewhere along the way.

 

If we send a direct email to them via outlook, the mails are received successfully by the customers.

 

Just wondering if anyone has any experience with a similar situation and managed to overcome it?

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