0 Replies Latest reply on Apr 17, 2014 9:11 AM by 43706

    Subscribing to interesting moments for a contact or account

           We're testing sales insight tracking tools with a couple of members of our sales team. One of our sales reps noticed that if a contact has activity (i.e. downloaded a whitepaper) in the interesting moments, and she clicks the subscribe button for that person, she's able to subscribe to activity from that contact, or from the account. But, if the person has no activity in interesting momemts, when she clicks subscribe, she's only given the opportunity to subscribe to the contact - the account option is greyed out and she's not able to select that option. 

           Does anyone know why that's the case?