3 Replies Latest reply on Sep 23, 2015 4:01 PM by Josh Hill

    Email gets suspended even after changing the email address

      So here's the case: a lead registers on the website (and gets synced to Marketo) with a fake email address. Marketo tries to deliver him an email, the email keeps bouncing (since this email address doesn't exist) and then Marketo marks this lead as "Email Suspended", error 550 5.7.1: Relay access denied. Next time, the lead fills out form with their actual email address and is merged to the first lead. The weird part is, this new lead still gets suspended after the merge, now when it has a valid email address; their old fake email address appears again in the Email suspended cause.

      What sort of magic should I apply to stop Marketo from suspending this lead?