2 Replies Latest reply on Sep 11, 2015 12:26 PM by Dusty Garner-Carpenter

    Sandbox

      Hi fellow Marketo users,

       

       

      I am new to Marketo and currently trying to get to grips with it in the test area.

       

      However when I send my test emails I don't seem to receive them even though it says the batch has run and I know the email addresses are correct.

       

      If anyone has experience this problem before and/or knows how to resolve it please let me know

       

      Thanks

        • Re: Sandbox
          Josh Hill

          Are you running this from the sandbox?

           

          Are you using the Sample Email or an actual "live test" by sending a batch? It's a little unclear. Usually you can send batch emails from sandbox, but some firms may have asked Marketo to disable that.


          Sample Emails are known for disappearing for awhile. If they aren't in your spam box, then it's possible there's an error on the marketo backend. Ask support.

          • Re: Sandbox
            Dusty Garner-Carpenter

            Hi Katie -

             

            Have you run an email report to see how the email send did?  That might quickly tell you what happened with it.

             

            I ask, because Sandbox instances are not generally set up with SPF and DKIM, or branded tracking links, and this can sometimes cause emails to get caught in spam filters before you ever receive it.  (you can find more information about SPF and DKIM for email deliverability here)