0 Replies Latest reply on Sep 14, 2015 7:21 AM by 6186b86a24bb03b9241d1aac1de2dd2f5dfd28dc

    Creating a 'Need more time' button for working leads

      Hi there,

       

      I am setting up some alerts going out to our Inside Sales team based on SLAs that say things like ' this lead has no update for 5 days' 'this lead has no update for 10 days' 'This lead will be recycled'

       

      For our last alert notification 'this lead will be recycled' we want to add a button or link that allows the inside sales rep to click saying something to the affect of 'I would like 2 more weeks to work on it' and it send a message back to us or it resets the time.

       

      Does anyone have any ideas on how to do this or if it even can be done????