Bi Directional Syncing not working for a Field

Anonymous
Not applicable

Bi Directional Syncing not working for a Field

Hello,

We've got a boolean field in Salesforce with correct field mapping, and a flow which seems to be correctly set up, but if an update to the field comes from Marketo activity, it doesn't seem to push through to Salesforce even though the field-level security and accessibility in Salesforce is allowing it.  Does anyone have any clue what may be causing this please?

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3 REPLIES 3
Neil_Robertson6
Level 5

Re: Bi Directional Syncing not working for a Field

interesting.  Was the field created in Marketo or Salesforce first?

Josh_Hill13
Level 10 - Champion Alumni

Re: Bi Directional Syncing not working for a Field

Is the field on both Contact and Lead and mapped properly in both systems?

What do you see in the lead's activity log?

Kenny_Elkington
Marketo Employee

Re: Bi Directional Syncing not working for a Field

I would check with your SFDC admin to see that you're sync user's profile has permissions to read and write from the field in SFDC.