4 Replies Latest reply on Sep 4, 2015 7:22 AM by Elliott Lowe

    One email for multiple lead records (Can't merge) in a smart campaign.

    Chris Saporito

      We created a Welcome Series of emails that will be triggered as they move through the onboarding process. The problem that I am running into is when a client has multiple records with the same email address, they receive an email for each one. They must have multiple records due to their businesses, but we only want them to receive one email. Any suggestions on restricting multiple records with the same email address to receive one email?