3 Replies Latest reply on Oct 13, 2015 3:32 PM by Grégoire Michel

    Values in Pick List

    Carrie Lawson

      We updated many of our statuses here recently and we moved old statuses into these new statuses, but the old statuses are still appearing in the filter picklist as being available.  How can i clear out these these values so they go away?

        • Re: Values in Pick List
          Alex Stanton

          If they still appear, it might mean one of these two things - the picklist items were not deleted (I am assuming you are referring to a picklist in SFDC) or there are records that have old values. Ex: "apple" is an old picklist item that was deleted, but still appears in the "fruit" field for a number or leads. You can run a smart list to validate that. If that is indeed the case, you can run a smart campaign to change the old value into the new one.