No CNAME found for branding domain

Anonymous
Not applicable

No CNAME found for branding domain

Hi Marketo Community,

My IT person configured our Cnames, however when I went to change the branding domain in the admin email field, I came across this error message: "No CNAME found for branding domain: "

Any advice on how I can update my cname?

9 REPLIES 9
SanfordWhiteman
Level 10 - Community Moderator

Re: No CNAME found for branding domain

What is the CNAME in question?

Anonymous
Not applicable

Re: No CNAME found for branding domain

The email branding domain.

SanfordWhiteman
Level 10 - Community Moderator

Re: No CNAME found for branding domain

I'm talking about the actual hostname.  There's no reason to hide that kind of thing here as it just makes troubleshooting more difficult.

Anonymous
Not applicable

Re: No CNAME found for branding domain

Sanford Whiteman Just didn't understand what you were asking for. The hostname is mkto-ab110042.com

SanfordWhiteman
Level 10 - Community Moderator

Re: No CNAME found for branding domain

But that hostname is owned by Marketo.  What is the CNAME on one of your domains that you're trying to point to that hostname?

Anonymous
Not applicable

Re: No CNAME found for branding domain

We're trying to redirect this: LandingPageTracking.outsellinc.com

SanfordWhiteman
Level 10 - Community Moderator

Re: No CNAME found for branding domain

OK, there is no such CNAME record in the public DNS (at all).

Anonymous
Not applicable

Re: No CNAME found for branding domain

You are correct- I was using the wrong cname. IT supplied this cname: EmailTrackingMKTO.outsellinc.com and I'm receiving an error message in Marketo when I try to update the email branding domain:

The CNAME for the branding domain: EmailTrackingMKTO.outsellinc.com is invalid and needs to point to a Marketo server (Subscription ID:42)

SanfordWhiteman
Level 10 - Community Moderator

Re: No CNAME found for branding domain

OK. That CNAME does exist and points to outsellinc.mktoweb.com.  It should be pointing to mkto-ab110042.com.