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Span pre-wrap added to HTML in new rich text editor

Question asked by Aubrey Morgan on Aug 7, 2015
Latest reply on Aug 12, 2015 by Colin Ryder

I've recently discovered some issues with the July 2015 Release of the new Rich Text Editor. When we copy and paste content into the google doc from a third party doc (i.e. google docs or word) and then update formatting for certain elements (i.e. bold, add links, change font size), Marketo auto-populates with a span tag including "pre-wrap" - making the entire email look like it's broken up into what appears to be random paragraphs.


Here's what I mean:

1. Copied and pasted the content into the Rich Text Editor, and then updated some of the formatting. Added a bold to the headline and then clicked "Save".Screenshot 2015-08-07 12.57.35.png


2. When reviewing the content, it now looks like this:

Screenshot 2015-08-07 12.57.42.png

3. Going back into the Rich Text Editor, I review the HTML and I see that a number of span tags were added with a "white-space:pre-wrap" which is causing the problem.

Screenshot 2015-08-07 12.58.21.png


Once I remove these tags, the email looks fine. However it is an extremely time consuming process and it would be great if Marketo didn't do that. I don't even understand the value in adding it at all? Is anyone else having this issue? If so, are there any tricks to remove it entirely?