Who did you sync the records too in Salesforce? This doesn't happen typically so something must have happened on the Salesforce side most likely. Can you describe your process in detail and how you discovered that duplicates were created, please?
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I suspect she uploaded them to Marketo first, then turned on the sync with SFDC.
Marketo does not dedupe records that come in from SFDC.
You have two options:
- delete the leads associated to the static list import - these are definitely Marketo Only. You can modify a smart list to look at Member of List=X and SFDC Type IS EMPTY to be sure.
- Merge the records manually or with a tool.
Thank you for your answer. Do you know what tool can I use to merge leads?
For duplication, I think you can try TIBCO Clarity. It has a really powerful and robust de-duplication function.
You can customize your match strategies by columns or by swappable columns or by columns against to a thesaurus table, and then use them to discover duplicate records from any incomplete or partially similar records, even from records in different languages.
In addition, It has deep integration with both Salesforce and Marketo. It can help you directly update and remove duplication data in your salesforce and Marketo account.
you can try TIBCO Clarity for free. https://clarity.cloud.tibco.com/landing/index.html
RingLead works with 150+ Marketo customers for deduping and more importantly pre-duping, that is preventing duplicates as they are being created in Marketo. Lists, forms, any way a new record is created. Whatever it costs to get the data right at the point of creation it will cost 10x to fix the data later so the best practice is to focus on prevention.
There's also a desktop tool from CRM Fusion called DemandTools; it has very powerful de-duping logic and support de-duping across objects (standard as well as custom); as well as a slew of other admin-data management functionality.