7 Replies Latest reply on Mar 4, 2016 8:13 AM by Mike Reynolds

    Workflow for Removing Hard Bounces (Marketo-Salesforce)

    Ande Kempf

      If we want to remove contacts with hard bounces from Marketo but want them to stay in Salesforce, would we do the following to keep them from syncing back from SF to Marketo?


      Create “Hard Bounce” checkbox field on SF contact record.

      Run smart campaign in Marketo to mark  the Hard Bounce field true on all records in Marketo that have a hard bounce.

      Update sharing setting for Marketo Sync user to not be able to see contacts with Hard Bounce checkbox as true.

      Delete hard bounces from Marketo.