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Unsubscribe link issues

Question asked by c3f40f953d9e0ddda63dd012974c9d85f3fc14c8 on Jun 30, 2015
Latest reply on Jun 28, 2018 by Hank Hansen

Has anyone ever received comments from customers complaining that the "unsubscribe link does not work"? We keep getting these complaints, but no real feedback regarding in what way the link is not working, e.g., it isn't clickable, it goes to a wrong landing page or page with an error, etc. They just say "the link doesn't work." We've tested it in-house and also have taken it to Support, but so far no one has been able to duplicate this issue.

 

Thank you,

 

Laura

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