3 Replies Latest reply on Jun 26, 2015 11:29 AM by 6b251803a89899b5bc8c7709db4c78261ad820a5

    Turn off Marketo new lead merge?

    Jamie Rodger

      We only want Salesforce to handle merging leads and de-duplicating records. We recently had an error where one individual shared the same email as another and because Marketo only uses the email field it merged and changed these contact records. This problem occurs because we often have parents using their personal email, but filling out forms pretending to be their children.

       

      Is it possible to turn off Marketo's automatic new lead email merge?

       

      I don't want to upload to Salesforce first either... In some cases we are forced to upload a list directly to Marketo, or these users come in through a form. I know that a Salesforce upload would mean we do not encounter this problem.