8 Replies Latest reply on Nov 19, 2015 10:09 AM by Sanford Whiteman

    Tracking Replies (not clicks) from Email Send

      Hello,

       

      I am fairly new to Marketo, however I have been using the Email Send tool (email blasts) quite a bit. One thing I've noticed is that when our sales reps receive a reply email to the email blast, it isn't being tracked as a "Click" in the Marketo summary, and therefore negatively skewing the engagement results. Has anyone else had this issue, or know how to track "Replies to Email"?

       

      Thank you,

       

      Libby