4 Replies Latest reply on Jun 9, 2015 11:10 AM by 9408f22af1177e262d9e5ab409017f1a33f6f162

    When 10am is not really 10am...

      When is 10am not really 10am?  Email Send time is 10am EDT, Settings are set to EDT, but emails still fail to send at that time and instead send at 11am EDT.

       

      Confused.

       

      Anyone have similar issues?

        • Re: When 10am is not really 10am...

          Depending on the size of your email database, complexity of your smart lists, etc., the emails are going to take X amount of time to send out - so your emails go out at [time selected + X] instead of the time that you selected.

           

          Our "full database" blast takes around 3 or 4 hours to send out - so we end up scheduling it early in the morning before we want the emails to start arriving in inboxes.  For lists with more complex requirements (like sending emails based on past email history), we run that smart list and save to a static list first - so the email goes out a bit more consistently close to the scheduled time and doesn't get bogged down on the qualification step.

            • Re: When 10am is not really 10am...

              Thank you Robert.  It's amazing that Marketo is comfortable with being the #1 company in marketing automation given these lengthy, unnecessary technical instructions for simply sending an email at a specific time.  We're coming onboard from using an automation provider best suited for a call center who has a fraction of the market share, and we could send an email whenever we wanted.... it's 10:00am and we need to send an email at 10:10am, no problem.  You were right, we do have a very large database... do you know of a master list of Marketo's limitations or downfalls?  #ROI