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Sales emails activity not syncing to both opportunity and account

Question asked by Kelly Schmid on May 22, 2015
Latest reply on May 26, 2015 by Kelly Schmid

Hope someone can help! We've noticed recently that when our sales reps use the Outlook plugin to send their emails, the activity logged is only updating on the Account/Contact in some cases and not syncing to the Opportunity as well. In other cases it only syncs with the Opportunity/Contact and not the Account. Does anyone know how to get it to sync to both? I've contacted support but no reply