2 Replies Latest reply on Jan 20, 2014 8:49 AM by Katie Taylor

    Timing/cadance in engagement programs

    Katie Taylor
      I'm a little confused on how the enagement program works.  We want to set up the streams so that it the start of the program triggers for each cilent at different days depending on when they became a client (ie: a lead becomes a client today - the program starts, same for the person who become a client in 2 weeks from now).  

      My question is - is the only cadance option to have it so regimented?  Or can you set it so that someone gets email 1 the day they become a client, email 2 1 week from that, email 2 1.5 months from that....etc.

      If it can't be altered, I'm just not sure how this differs from a smart campaign....?