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You could easily have them get the first email the day they become a client... the flow step to that smart campaign being: Send Email -- and Add to Engagement Program --. However, they are regimented in the engagment streams. It may be best in this case to use smart campaigns with wait steps?
Hi Kim, thanks for the response. That's what I was afraid of.
I am not seeing the benefit of the enagement program vs. a smart campaign then? Why should the EP replace a SC?