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Allison Isett this is expected behaviour if you are assigning existing contacts to a leads Queue in SFDC. Since SFDC can't do that, it will create a duplicate lead instead.
Check your "Sync to SFDC" flow step and see if you are explicitly assigning to a leads Queue. If so that's your issue and you would need to have some logic to say if lead, assign to the Queue, otherwise leave assignment rules blank (keep current owner) etc.
right now in the flow of our website lead gates we say "sync to SFDC" are you saying I need to get rid of that flow step? If the lead does not already exsist in SFDC, will marketo still create a new lead within SF without that step? How would I apply a logic in a flow that would say "if lead, assign to Queue?" what would that look like?
1 of 1 people found this helpful
If SFDC Type is Lead, sync to SFDC, default choice do nothing.