5 Replies Latest reply on May 19, 2015 11:51 AM by befa90af55ba0ac71b00548f152606be03cba382

    Duplicates merged in Salesforce, but both records still appearing in Marketo

    Halid Delkic

      I've discovered an unusual situation where identified duplicate records (same email address) have been merged (merge was processed in Salesforce), but both records are still appearing in Marketo.

       

      Prior to the merge both records would have existed in both SFDC and Marketo. Since we have a "standard" sync setting between the two systems, regardless of where the merge was processed, both records should have been merged into one across both systems.

       

      Would be great to hear if anyone else has come across this issue before.

       

      Thanks,

      Halid