1 Reply Latest reply on Dec 19, 2014 8:13 AM by Tara Slover

    Smart lists inactive when I add an A/B test to an email?

    Jas Kaur
      When I add an A/B test to an email campaign that already has smart campaigns set up for it I have found that the smart campaigns stop working because the name of the email changes. All smart campaigns that are triggered by clicking on the email stop working as it now seraches for a new name which contains 'subject_test' (or what ever type of test has been included).

      I know I can avoid this if I plan the A/B test in advance and set the smart campaigns after, however, is there not an easy way for the smart campaign to automatically update to the correct email name so that if I decide to add an A/B test last minute i know all smart campaign swill still run correctly?
        • Re: Smart lists inactive when I add an A/B test to an email?
          Tara Slover

          Hi Jaskamal, 

          It sounds like you're referring to A/B testing entire emails rather than subject line, correct?  If this is the case, you will need to update your smart campaign any time you add a test email to your send program.  If you have a smart campaign set up that refers to an email that you are using in a subject line test, the name of the email will not be different so an update to your smart campaign should not be necessary (as long as you're already referencing the email in the send program).

          You will also need to update your smart campaign when you create an email send program and clone an asset into that program.   You will need to update your campaigns to reflect the correct email names, which as you mentioned, will change since they are now a part of a different program.  

          Unfortunately there is not a shortcut for auto-updating your smart campaigns when adding a test. 

          Tara