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Hi Amanda, in the Admin section for channels are Trial Request and Attended the same number? If Trial Request is a higher number, I would assume that people wouldn't be able to move back to attended... If they're the same number, I can see this happening.
Trial Request is 60 and Attended is 70. I switched them and it seems to have worked! Thank you!
I'm currently building something similar out in Marketo. Can you please explain what filters/triggers/flow steps you added to your Smart Campaigns in order to update statues in Marketo and Salesforce?