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on Jan 15, 2015 5:56 AM by Edward Masson
Dynamics/Marketo contact duplication
Nov 24, 2014 2:32 AM
Is there anybody running MS Dynamics with Marketo and have had any issues with contact duplication? We keep seeing that contacts appear to be re-creating themselves in regular batches.
The duplicates are created without anything but Name & Email and the source is Dynamics. Any advice would be appreciated.
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Re: Dynamics/Marketo contact duplication
Jan 15, 2015 5:56 AM
in response to fc04d7789248a99394f3d1aad9206f94eab1468a
Marketo will accept duplicate records from your CRM.
You can't create a duplicate in Marketo but will accept a duplicate from you CRM because that is your center of truth - so to speak.
If your sales reps/support etc are creating contacts with no process in place to prevent duplicates, you'll need to look into extentions for MS Dynamics to prevent duplicates at the point of entry.
I know of Ring Lead and Dupe Blocker.
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