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Fills out form a second time

Question asked by 43841 on Nov 19, 2014
Latest reply on Nov 19, 2014 by 43841

We have a demo request form and a smart campaign which triggers several activities to happen when the form is filled out: lead score increase, interesting moment, sales alert, engagement program addition.

Currently each lead can only flow through this campaign once, but we recently had a situation where someone filled out the form a second time because he forgot that he filled out 6 months ago and talked with our sales team already.

What I don't want is to change this campaign so that leads can flow through every time, because I don't want all of the flow actions to happen AGAIN.

How do I say: If lead has already flowed through this trigger campaign once, then do this set of actions instead?

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