2 Replies Latest reply on Nov 18, 2014 7:52 PM by 1989028c5304c835780eca30a2db1afb682ab4d0

    Sandbox Authentication failed SOAP


      I just tried to access the SOAP API from my application and I'm getting the 20014 "Authentication failed" error (below). The strange thing is that when I put in production credentials it works, so I think the encryption key is correct. Is there anything else that I might have missed for the sandbox API access?

      error: Sending 500 ("Server Error") response:
       Error: Invalid response: 500
      Body: <?xml version="1.0" encoding="UTF-8"?>
      <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Client</faultcode><faultstring>20014 - Authentication failed</faultstring><detail><ns1:serviceException xmlns:ns1="http://www.marketo.com/mktows/"><name>mktServiceException</name><message>Authentication failed (20014)</message><code>20014</code></ns1:serviceException></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>