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Sandbox Authentication failed SOAP

Question asked by Arun Sivashankaran on Nov 17, 2014
Latest reply on Nov 18, 2014 by Arun Sivashankaran

I just tried to access the SOAP API from my application and I'm getting the 20014 "Authentication failed" error (below). The strange thing is that when I put in production credentials it works, so I think the encryption key is correct. Is there anything else that I might have missed for the sandbox API access?

error: Sending 500 ("Server Error") response:
 Error: Invalid response: 500
Body: <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV=""><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Client</faultcode><faultstring>20014 - Authentication failed</faultstring><detail><ns1:serviceException xmlns:ns1=""><name>mktServiceException</name><message>Authentication failed (20014)</message><code>20014</code></ns1:serviceException></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>