12 Replies Latest reply on Jul 13, 2017 8:41 PM by Dan Stevens

    If a lead doesn't qualify for an Engagement Program cast, does it proceed to the next email?

    Dan Stevens
      I understand how Engagement Programs work and how, if a lead who is already a member of a program will skip to the next program and receive the email in that program (or if using emails only (and not programs) has received the email for any given cast, they will skip it and be sent the next email in the stream).  But what if we include some additional filters in the smart list of a program within an EP stream that doesn't qualify them to receive the email within a given program?  Will they also skip to the next program and receive that email instead?  Or will they have to wait for the next cast?