AnsweredAssumed Answered

Outlook Plugin and Marketing Suspended

Question asked by 710c5d91e164f2fd988c2a4e2640a39203b01ccc on Nov 11, 2014
Latest reply on Nov 12, 2014 by Kenny Elkington
I'm trying to confirm a behavior I'm seeing related to the Sales Insight Outlook plugin.  It appears that if someone uses the Outlook plugin to send an email to a lead that isn't in the database ("mktUnknown"), Marketing Suspended is automatically being set to true.  Is this expected?

It doesn't look like this happens when an email is sent to an existing lead.

Ideally, I wouldn't want marketing to be suspended every time a sales email is sent; I would rather the sales reps use a campaign in Sales Insight to do that.  I can understand why it would be suspended for an Unknown lead, though.