9 Replies Latest reply on Jan 26, 2015 5:28 PM by Takehiro Monday

    Marketo customer can't authenticate via API

      Our app has a Marketo integration.  One of our customers (on the Marketo standard plan) is unable to connect Marketo to our app.  When they try to authenticate the API service they created, they keep getting a 401 (Unauthorized) error.  

      I have verified that they are following the steps outlined on 
      https://community.marketo.com/MarketoArticle?id=kA050000000LJcqCAG  and other articles correctly.  Is there anything else they need to do?