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Possible causes of broken clicked-link-in-email tracking

Question asked by Nathan Allison on Jan 13, 2015
Latest reply on Apr 11, 2017 by Steven Vanderberg
Hello community,

I've seen a couple cases now where the email click statistics on an email batch campaign (not email program) are showing up blank.  The open rate for the campaign does populate, and I know for a fact leads are clicking through the email, but the report does not populate.  I have also tried creating a separate smart list with the filter 'clicked link in email xyz' and it returns 0 leads.

This is only happening on a couple different emails recently, but I am wondering what the possible causes are for this to break?  Could something be out of whack all of a sudden on that particular email template or is something else going on that I am missing?  Or, is it just a glitch...

Welcoming your feedback!