5 Replies Latest reply on Apr 11, 2017 7:53 AM by Steven Vanderberg

    Possible causes of broken clicked-link-in-email tracking

    Nathan Allison
      Hello community,

      I've seen a couple cases now where the email click statistics on an email batch campaign (not email program) are showing up blank.  The open rate for the campaign does populate, and I know for a fact leads are clicking through the email, but the report does not populate.  I have also tried creating a separate smart list with the filter 'clicked link in email xyz' and it returns 0 leads.

      This is only happening on a couple different emails recently, but I am wondering what the possible causes are for this to break?  Could something be out of whack all of a sudden on that particular email template or is something else going on that I am missing?  Or, is it just a glitch...

      Welcoming your feedback!