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Hi Taylor, are you doing standard text tokens or rich text tokens? When we have a my token that's a hyperlink I create them as a rich text token.
Another advantage of this, is that our standard text tokens weren't appearing as tracked links in emails, but rich text tokens do.
Hi Dory- thanks for the response!
I believe it's a rich text token-- I created it specifically within that program, and used it within the body of an email. Does that constitute a rich text token?
I think the issue I was having dealt with the default URL value that I entered within the actual creation of the token- I tried to override it when I entered the token in my email, but it didn't seem to work. I think if I just use the default URL text that I set up in the actual token, it does work. I'm still not sure if it will be tracked or not, though!
There are two My Token Types:
- Text - best for a straight URL (but leave off http:// if you want it tracked)
- RichText - best for a block of text you wish to format. You can include links in the usual way, or include other tokens.
Thanks Josh! That was really helpful- I'm using a RichText token as a hyperlink in my email. Just tested it and it seems to be working beautifully. Apprecaite the help!