1 Reply Latest reply on Jan 9, 2015 9:52 AM by 70639

    Urgent: Unsubscribe form not working

      My unsubscribe form is not working. It looks like someone in my company may have changed the form or landing pages, how do I find the defaults. The landing pages work, I put my email address in and click unsubscribe and it confirms, but my email address is not marked as unsubscribed.
        • Re: Urgent: Unsubscribe form not working
          Look in marketing activities and the design studio for:

          unsubscribe
          subscription management
          subscription

          to find forms and landing pages that speak to the unsubscribe function.

          check that the form is actually setting the unsubscribe field.

          Check also to see if the behavior is reversed.

          To opt-out, the user must set the Unsubscribe field to 'yes' - so this can create a seemingly negative question:

          Do you want to opt-out of our mailings? (If 'yes' - set unsubscribe field to yes.)

          Do you want to continue to receive our mailings? (If 'yes' - set unsubscribe field to no.)
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