Salesforce changes do not trigger Marketo Smart Campaigns

Anonymous
Not applicable

Salesforce changes do not trigger Marketo Smart Campaigns

I have a smart campaign that triggers when a field equals X. 

If the field is changed in Marketo (though a form or in the lead record), the smart campaign is trigger. 

If the field is changed first in Salesforce and sync to marketo, in the lead history I can see the field changing value, but it will not trigger the smart campaign. 

What am I doing wrong?

Thanks! 
Elena
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1 REPLY 1
Josh_Hill13
Level 10 - Champion Alumni

Re: Salesforce changes do not trigger Marketo Smart Campaigns

Can you post a screenshot?

What is the exact trigger? Perhaps the SFDC field is not linked to the field you are using in the trigger?