6 Replies Latest reply on May 19, 2015 3:27 PM by Sanford Whiteman

    Alternate field/token value if a token value is empty - looking for workaround

      We send emails on behalf of sales reps worldwide, and in Japan/Japanese, the custom is to sign off as Lastname Firstname if you have a Japanese Name (in japanese characters).  My thought is to use a custom lead owner field for "lead.Lead Owner Last JP" and "lead.Lead Owner First JP". Problem is that about half of our leads/users with a Japanese language preference are owned by non-Japanese reps (with no Japanese name).

      Ideally, I'd do something like:

      {{lead.Lead Owner Last JP:default={{lead.Lead Owner First Name}}}}  {{lead.Lead Owner First JP:default={{lead.Lead Owner Last Name}}}}