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Alternate field/token value if a token value is empty - looking for workaround

Question asked by e8c0a2d7fb6a6a5102fea1a15f0424d19bfd3420 on May 11, 2015
Latest reply on May 19, 2015 by Sanford Whiteman
We send emails on behalf of sales reps worldwide, and in Japan/Japanese, the custom is to sign off as Lastname Firstname if you have a Japanese Name (in japanese characters).  My thought is to use a custom lead owner field for "lead.Lead Owner Last JP" and "lead.Lead Owner First JP". Problem is that about half of our leads/users with a Japanese language preference are owned by non-Japanese reps (with no Japanese name).

Ideally, I'd do something like:

{{lead.Lead Owner Last JP:default={{lead.Lead Owner First Name}}}}  {{lead.Lead Owner First JP:default={{lead.Lead Owner Last Name}}}}