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CommentCapture data vanishes after a while

Question asked by Jim DiModica on May 4, 2015
Latest reply on May 4, 2015 by Sanford Whiteman
Our ContactUs form's comments field is named CommentCapture. I have a Smart List used to display Contact form submissions. Its "View" includes CommentCapture.

If you submit the form with a comment in the CommentCapture field, the entire record including comments will display when viewing the Smart Filter's "Leads" tab. If however, you nav away from that page and return to it (even seconds) later the CommentCapture field will be empty. And an examination of that lead's Lead Info will show the comment in the Comment History field, and not in the CommentCapture field.

How can I have the comments display -- and not disappear -- when viewing Smart Filter results?