8 Replies Latest reply on Apr 2, 2015 6:31 AM by 3bc4b0c911f1534d2d852b564e62515d53b49017

    Update form prefill when a user changes

      Hi,

      We use a custom page (Marketo landing page with form) to let people manage their email preferences and unsubscribe.  We recently came across the issue where a user unsubscribed from our emails, we then sent an email to them but using a different email address.  Then they clicked on that email to unsubscribe however it is pre-populating/pre-filling the original email address which it has rememberd through the Marketo Cookie.  This means that unless they update the page manually or delete their cookies, they will not be able to unsubscribe from the second email address.

      Is there a way to make form pre-fill's update if a user clicks through/visits the page with a new email address/one that is different from the original cookie, has anyone else encountered this?  The only solution I can currently see is to go back to a one click unsubscribe as this is a potentially huge issue given the number of people who use multiple email addresses.

      Thanks,

      Simon