2 Replies Latest reply on Dec 17, 2015 1:21 PM by Cricket Noyes

    Email deleted out of SFDC

      Hi All,

      My Marketo sync user in SFDC has some sharing rules in place that restricts records without an "@" symbol in their email address from syncing with our Marketo instance. However, the problem that I run into is when a records syncs to Marketo and then sometime down the road a sales rep deletes the email out of salesforce. This causes the sync to break, and the record not to be updated in Marketo. This seems to happen when a record leaves a company and the email gets deleted.

      Any suggestions on how to manage this? I can remind the sales rep not to do that, but curious if anyone has experienced this or something similar and how you managed it.

      Thanks,
      Taylor