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Tracking Sales Rep Lead Reassignment Accuracy Metric

Question asked by 97da727a5e8558763c992ad0f114143022ad8729 on Feb 25, 2015
Latest reply on Feb 25, 2015 by b5d282dfa29104d6debc5bc70d2ef1ae61ffedec

I'm writing because our lead generation team is in charge of reassigning leads to the sales team. Since we have a rather complex automatic reassignment process with criteria based upon company headquarters, company size, market segment and named accounts, we chose to build this within Marketo (i.e., Traffic Cop) via a series of smart campaigns and requested campaign calls instead of leveraging SFDC's lead assignment rules. For the most part, we believe it is extremely accurate. At the same time, we would like to be able to point to a lead reassignment accuracy metric, which would validate our efforts. For example, 90% of leads reassigned from Traffic Cop are assigned to the correct rep. Eventually, we would also like to use this lead reassignment accuracy metric for other lead generation sources that don't use Traffic Cop too. For example, our client services team handles inbound calls. They create leads from these calls and reassign them. We would like to be able to use this same lead reassignment accuracy metric to measure their reassignments.

Any feedback would be great. Thanks!

All the best,