This content has been marked as final. Show 7 replies
If the user has their mailto: handler set to Outlook, then any mailto: link opens in Outlook (how do you know that your users are using that app?).
You can't add attachments from the user's computer via a mailto: link. It would be a pretty obvious security violation when you think about it.
I'm with Sanford here, you won't be able to call the appended file, the best you can do is prepopulate the email so they decide what they want to upload, you can add a link to the list like this:
Notice the text is URL encoded.Hope it helps!
I like that hint text, Carlos! It just might do the trick.
Hi Carlos and Sanford, what I am trying to achieve is the ability for customers to go to a LP to register to redeem a prize for a campaign. I can do the registration details via a web form BUT i also need them to provide evidence of their purchase via a copy of their tax invoice. MKTO web forms are not able to facilitate an upload a doc option so I need a work around whereby the customers can easily send me this proof of purchase. I assumed I would need to break it into a 2 step process, 1. fill in the MKTO web form > submit >thankyou page then has UPLOAD link which would open a email message window whereby they could attached their file etc. and send. Does this make sense, has anyone else needed to do anything like and how did they do it?
Well, you definitely can't attach or upload files on the user's behalf. They *always* must choose the file from their local computer/phone. I think calling a mailto: link "UPLOAD" instead of "ATTACH" is really, really misleading. That said, it isn't necessarily true that you can't upload images and store them on a lead. The question is how you read them off the lead, as the Marketo app won't interpret them as pictures. How would you be pairing the attached file with the form submission?
Hi Sanford, no I am not uploading or attaching ANYTHING on the users behalf, I simply need the ability for the lead to easily email me a file, I am trying to do this via email beacuse MKTO can't read an image as you mentioned.
1. I want their details via aMKTO web form and 2. i need to receive a copy of a tax receipt.
I am trying to figure a work around in Short of me simply writing
"Thanks for registering your details for X promotion" - "To complete your registration and receive your prize please email a copy of your proof of purchase to: sales@.......
Sure, it makes sense, but entrusting this to a mailto: link is very risky. I won't reiterate the problems of mailto: here but you may want to look at a recent Community post on the topic. In sum, mailto: won't bring up a working New Message window for all your leads -- unless you actually know in advance that every single one of them uses Outlook, Apple Mail, or another desktop app, not webmail. Do you know that?
The best way -- really the only way -- to offer a file upload feature is to have it be a real file upload form. Which means you need to have a place to store the file (i.e. a cloud storage provider). Then you can store the file on Dropbox (for example) and store only the URL of the file with Marketo. Means you have to call the Dropbox API, etc., as well as post the Marketo form. This would be easy for a developer but not there out of the box.