3 Replies Latest reply on Mar 18, 2015 1:17 PM by b6ef7f73b2351422d1ddff0acf81fddef32a63bf

    Why are flames high for someone with -10 behavior score?

      My sales person asked why are this person's flames so high? Which is a great question because their behavior score is actually -10, as they haven't been active in 180 days.

      I did do a bunch of correcting demo scores system-wide so there's a lot of demo score changing in this person's activity log, but that's it. And I'd assume demo score changes wouldn't affect the flames.

      Any help explaning this to our salesperson?