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Why are flames high for someone with -10 behavior score?

Question asked by b6ef7f73b2351422d1ddff0acf81fddef32a63bf on Mar 18, 2015
Latest reply on Mar 18, 2015 by b6ef7f73b2351422d1ddff0acf81fddef32a63bf

My sales person asked why are this person's flames so high? Which is a great question because their behavior score is actually -10, as they haven't been active in 180 days.

I did do a bunch of correcting demo scores system-wide so there's a lot of demo score changing in this person's activity log, but that's it. And I'd assume demo score changes wouldn't affect the flames.

Any help explaning this to our salesperson?