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Please review this article: https://community.marketo.com/MarketoArticle?id=kA050000000L3F2CAK
To find whether a lead is currently blocked from mailings, check the email suspended at timestamp. If this time is greater than 24 hours ago, the lead is available for mailing, even though the record will still show email suspended is true.
You can also vote for the Idea here: https://community.marketo.com/MarketoIdeaDetail?id=08750000000I451AAC
It is a system field and is not available for you to change.
The system does not uncheck them, but they will be available after 24 hours.
Thank you anyway.1 of 1 people found this helpful
I know that they are available after 24 hours and that I could check the timestamp everytime they come up, but that is a really un-sustainable practice and exactly what I was trying to avoid. It just isn't practical for me or our team. It is also incredibly confusing to users who don't live and breathe the platform.
Hi Shannan, there's also this idea which would rename email suspended to email was suspended so that it's clearer for people who don't live and breathe Marketo to understand that they aren't currently suspended.