3 Replies Latest reply on Jan 27, 2015 11:38 PM by Ari Echt

    Measuring SFDC Activities for SLAs

    Ari Echt
      We are implementing new lead handoff process where SLA has two components:
      1. once a marketing qualified lead is assigned to SDR, did rep take action and either accept or reject lead within specified period.
      2. did they make enough outreach attempts within a certain period of time
      Number one is easy to monitor/measure, but I'm not sure how to measure number of SFDC activities logged by rep from Marketo. 

      Anyone have any suggestions for how to measure from Marketo if rep did their X attempts within X period of time?

      Thanks for any input.