Email Program Control Panel/Dashboard Discrepancy

Anonymous
Not applicable

Email Program Control Panel/Dashboard Discrepancy

Hi.

I approved an email program a few hours ago to deploy 16 minutes following the approval. When I checked back a few minutes ago, the Control Panel shows "Finished" in the Approval window. When I go to the Dashboard to view the results, it shows "0" were sent despite there being 110 on the imported list. Is there a way to confirm whether or not the emails did or did not deploy? My initial instinct is to run the program again, but I certainly don't want to have the contacts receive the same email twice.

Thanks for feedback!

Dana
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3 REPLIES 3
Tara_Petre
Level 5 - Champion Alumni

Re: Email Program Control Panel/Dashboard Discrepancy

You can run a smart list with a filter = 'was sent email' Email is [insert email name].  Note that your campaign may take a while to fully execute.

Tara
Anonymous
Not applicable

Re: Email Program Control Panel/Dashboard Discrepancy

Thanks Tara!
 
Justin_Cooperm2
Level 10

Re: Email Program Control Panel/Dashboard Discrepancy

Click "View Results" on Tile 1 in the control panel. Is anything showing up there? Did the leads hit the communication limits?