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Yes a lead can exist in two engagement programs at once. It can't be in more than one stream in one engagement program but can def be part of multiple programs. You'll need to set up a smart campaign (sounds like in your case it would be triggered off of which link they click?) and the flow would be to pause the engagement program they are part of.
Thanks for the quick reply! Would I also be able to just remove the lead from the current engagement program using the Change Program Flow action to > not in program? Then below in the flow I could add them to a new engagement program.
I had an entire thing for you, but it looks like the system erased it.
Your routing flow should listen for a Data Value Change, then check if the lead is a Member of Engagement X or Y, then Add them to the new Engagement, while removing them from the other one.
There are three exit methods:
- Change Status = Not in Program (lose data)
- Move to an empty Stream (pauses, keeps data).
Those are great answers. If we remove the lead from the program, what is the data that we lose?