4 Replies Latest reply on Jan 13, 2015 10:58 AM by c28c171bc04918cab76c122e762ee0a1ca4989e2

    Can a lead exist in two different engagement programs at once?

      Here's what I have...there are three different engagement programs going based on the leads' persona type. If the lead stops responding to their specific engagement program's emails, we then send them a "How can we serve you better" email. This email has two links and depending on which one they click, they will transition to one of the other two engagement programs.

      So the question is can a lead exist in two engagement programs at once? And if yes, how do I remove the lead from the one program before I add them to the other?